Do you wonder what it is like to work at Dunkin Donuts? Some things that you might want to know are pay, responsibilities, and pros and cons.
Dunkin Donuts was founded in 1950 in Massachusetts. Today, there are over 8,000 Dunkin restaurants in the United States. The stores serve more than 50 varieties of donuts, a dozen types of coffees and also have sandwiches and bagels on the menu. All of the bakeries are owned and operated by franchisees. Here is a summary of the job description:
You can apply to jobs online at the corporate website, at the restaurant, or through ads placed on job boards such as ours. You may be contacted back by phone or email. Interviews are usually short and you could be hired right away. Questions by the manager ask about your skills, goals, availability, times when you were a leader, what you have to offer to the company, how well you work with people, your prior job experience, can you work well in a fast paced environment, if you have transportation, and why you want to work there. You might be required to submit to a background check.
Most people do not think that Dunkin Donuts pays enough. It is a good job for teens, but it is not a job that will pay the bills. Crew members make between 8 and 9 dollars an hour. Raises are infrequent.
Free coffee and food is an advantage to the job. Employees are expected to pay for food with their discount, but often just take food for free. Staff can take home any leftovers at night.
The nature of the business is fairly safe. You are serving coffee and food to people. Customers can be great. You will get to know the “regulars” and they will become welcome guests every day. Additionally, some customers will leave you nice tips.
More positive aspects of the positions are that you learn good work habits, attention to details, customer service and time management skills.
Pay is low and hours are generally not full-time.
The store can become very busy. If you are not someone who can operate at a fast pace or work under pressure, then this might not be for you.
Hours aren’t great. Part time workers are often scheduled for weekends, nights and holidays. The stores open at 5 a.m. so if you are scheduled for early morning shift, you need to get there before then.
Customers can be awful, especially when they are not happy with their order. This can occur if someone enters the order into the register incorrectly, if the sandwich maker makes an error, or if the guest simply does not like the food. People will complain about the how much or how little cream cheese is on their bagel, for instance. They will also complain if only one side of the sandwich is buttered. Guests will return coffee if it tastes burnt or if they received cheese when they asked for no cheese.
When people come into the store to complain, they are right in your face. There are a few customers that will try to say they did not receive something, so that they can obtain a free item. Customers also do not like to be told that you are out of their favorite donut or bagel.
Crew members are foremost responsible for delivering excellent customer service with the goal of bringing repeat business. The environment must be clean and the food must be quality. Customers must receive food just the way they ordered it. Staff must be friendly and helpful. If you know this about the company mission, then you will be great in a job interview.
Duties include operating the cash register, making coffee, cleaning and operating machines such as the Coolatta maker and the ovens, serving food, stocking inventory and cleaning. You need to be able to take a complicated order correctly.
As stated before, there are various ways to apply. Most say that while the job can be demanding, the work is fairly easy. Because there is a large turnover, positions in donut shops open regularly. Apply online, and be sure to stop into a shop to speak to the manager. You might be on your way to a fun job!
Do you work at Dunkin Donuts? Leave a comment about your experience please!